Automobile Protection Corporation - APCO is the back bone that supports the EasyCare brand of Vehicle Ownership Advantage benefits and services. EasyCare® is a proven market leader in providing programs that enhance the ownership experience. Since 1984, Automobile Protection Corporation -APCO has delivered high quality solutions to our partners so they can deliver exceptional vehicle ownership experiences to their customers. In short, we make a good car great.
Highlights of our Administrative Services offerings include:
Automated Underwriting
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- Efficient and accurate vehicle service contract, warranty, GAP and Etch processing across millions of data records.
- Proprietary automated routines with numerous edit and verification steps.
- Proprietary customized front-end systems to collect and transmit data from business partner systems.
- Ongoing research and development to evaluate new technologies and optimize underwriting processes.
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Call Center
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- We process millions of calls a year quickly, courteously, and according to our customers we do it well.
- Over 250 trained claims and customer service professionals, including many ASE certified technicians.
- 99% of calls are answered within 60 seconds.
- 94% of calls are answered within 30 seconds by a live voice representative.
- Maximum delay in any given month is ll0 seconds.
- Response summaries are produced daily, and reviewed by claims handling management by 7:30 am the following day.
- Even our CEO reviews a daily report highlighting calls with wait times longer than 90 seconds.
- Ongoing research and development to evaluate new technologies and optimize call center capabilities and operations processes.
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Private Label Programs
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We leverage our large investment in state-of-the-art service solutions to provide our partners with turn-key outsourced solutions for service contract, warranty, and customer convenience and retention program administration.
- Dedicated Toll-Free Customer Support Lines
- Customized Call Greetings
- Customized Responses with Current and Relevant Information
- Dedicated Toll-Free Partner Help Lines
- Knowledgeable Representatives on Partner Specific Programs
- Advanced Call Handling, Call Tracking, and Call Analysis
- Custom Forms Design
- Competitive Analysis
- Compliance Management
- Arrange Insurance Backing via Qualified Insurance Partners
- Competitive Analysis
- Actuarial Analysis
- Help Desk/Customer Service
- Training and Development
- Contract Processing
- Claims Adjusting and Settlement
Reporting
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Design Services
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- Turn-Key Creative Services
- Marketing Collateral and Sales Aids
- Custom Brochures
- Advertising Design
- Copywriting
- Custom Designed State Approved Contract Forms
- Printing and Fulfillment Services
- On-Time and On-Budget Delivery
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Risk Management
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- Product Pricing Matrices
- Loss Development Studies
- Historical Loss Ratio Analyses
- Pro-Forma Statements for Statutory Filings and Business Plans
- Current Mechanical Breakdown Loss Data
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Compliance
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- Full-Time Compliance Specialists
- Ongoing Legal Research
- Monitor Regulatory Requirements
- Maintain A Current Library of State Regulations
- Dedicated Legal Council (who are members of the Service Contract Industry Council, and who receive notifications of enacted or impending changes to state and federal regulations immediately when they are released.)
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Training & Development
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- Experienced Trainers in Dealer Operations
- Sales Manager Training
- Finance and Insurance Manager Training
- Service Manager Training
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Claims Adjustment & Settlement
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- U.S.A. and Canada Claims Administration
- Fast & Accurate Claims Processing
- Automotive Service Excellence (ASE) Master Certified Representatives
- Licensed Property and Casualty Insurance Adjusters
- Highly Trained Representatives
- National Third Party Inspection Partners for On-Site Repair Inspections
- Immediate Payment for Customer Repairs (USA and Canada)
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