EasyCare University’s monthly webinar series offers live training sessions with industry-renowned instructors. Incorporating the best of both worlds, this live virtual classroom allows you to have real-time interaction with the instructor and other students. If you register for a webinar but can’t attend, don’t worry–we’ll email you a link to view.
Make the ultimate impact at every touchpoint.
Webinar times are in EDT.
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90% plus of the customer objections we encounter fall into 4 general categories. Those categories are: “Before the Offer”, “After the Offer”, Specific Benefit Concern and Budget/Payment. In Overcoming Customer Concerns EasyCare University will provide you with proven strategies to address these 4 common customer concerns while maintaining superior CSI scores.
Target Audience: F&I Manager & F&I Directors
MEET THE TRAINERS
Steve Richards is an industry-renowned trainer who works with more than 40 of the nation’s most prestigious retail automotive organizations—many ranked in the top three by their OEMs. His modern sales strategies, transparency, and trust-building skills prepare sales teams to more effectively work with today’s informed and internet-savvy customers. Steve has a wealth of experience in helping dealers streamline their sales processes to make the customer’s purchase experience faster and more fun than the traditional and dated “road to the sale.” Plus, Steve has taught thousands of sales team members use social media to brand themselves and increase their personally generated traffic. He practices what he preaches—sharing his cutting edge automotive sales strategies and techniques on YouTube, which have been viewed over 12 million times.
Carl Grane has more than 28 years of experience in the automotive industry, including training, financial services, income development and dealership management. As the Director of Training for EasyCare, he oversees all training efforts for our partners and dealers. Carl brings a blended learning approach to the training curriculum by combining our learning management system, live online web training and in-person classroom-style training. His training programs for finance and insurance, sales and fixed operations help dealers create passionate employees and customers for their automotive dealerships.
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