EasyCare University’s monthly webinar series offers live training sessions with industry-renowned instructors. Incorporating the best of both worlds, this live virtual classroom allows you to have real-time interaction with the instructor and other students. If you register for a webinar but can’t attend, don’t worry–we’ll email you a link to view.
Make the ultimate impact at every touchpoint.
Webinar times are in EST.
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Do your sales consultants really understand F&I or do they view F&I as a necessary evil? This course provides sales consultants with valuable information about the F&I office, how F&I helps them and how they can assist F&I and improve the customer experience.
Target Audience: Sales Consultants, Sales Managers, F&I Managers and F&I Directors
If your customers are financing do they understand the true benefits of GAP protection? Learn the benefits of GAP and ways to present it to your customers.
Target Audience: F&I Manager & F&I Directors
Digital retailing and digital F&I is here...but are you ready? Learn the three factors that support your digital efforts as well as role play your needs awareness, menu presentation and overcoming objections skill set online.
Target Audience: Dealers, General Managers, General Sales Managers, Sales Managers, F&I Directors and F&I Managers
Simple fixes to things the manufacturer doesn't cover can make a huge difference to your customers and their vehicles. EasyCare Select and Select Plus bundles take care of these aggravating things like tire damage from road hazards, cracked windshield, door dings, fabric tears, lost or damaged key fobs and more. Learn the details of each benefit and how to present Select to your customers so they see the value.
Target Audience: F&I Manager & F&I Directors, Sales Consultants and Sales Managers
Compliance has become a way of life in the F&I office. Embrace compliance and use it to your advantage and success is on the way. Ignore compliance and run the risk of fines or worse. Learn the responsibilities of the F&I Manager, understand knowledge vs. wisdom, review key terms and definitions, and cover today’s hot topics.
Target Audience: F&I Manager & F&I Directors, Sales Managers, Sales Consultants
MEET THE TRAINERS
Steve Richards is an industry-renowned trainer who works with more than 40 of the nation’s most prestigious retail automotive organizations—many ranked in the top three by their OEMs. His modern sales strategies, transparency, and trust-building skills prepare sales teams to more effectively work with today’s informed and internet-savvy customers. Steve has a wealth of experience in helping dealers streamline their sales processes to make the customer’s purchase experience faster and more fun than the traditional and dated “road to the sale.” Plus, Steve has taught thousands of sales team members to use social media to brand themselves and increase their personally generated traffic. He practices what he preaches—sharing his cutting edge automotive sales strategies and techniques on YouTube, which have been viewed over 12 million times.
Carl Grane has more than 28 years of experience in the automotive industry, including training, financial services, income development and dealership management. As the Director of Training for EasyCare, he oversees all training efforts for our partners and dealers. Carl brings a blended learning approach to the training curriculum by combining our learning management system, live online web training and in-person classroom-style training. His training programs for finance and insurance, sales and fixed operations help dealers create passionate employees and customers for their automotive dealerships.
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